UTILITIES/SERVICES

How Can I Receive My bill?

To help us minimize our costs, Lake Chelan Reclamation now offers the ability to email you a PDF statement.  By enrolling, you will receive your Utility Statement as a PDF directly to your email address. To sign up, complete the bottom portion of your current Billing Statement and return it with your payment, or email your request to jcollins@lcrd.org or contact our office at 509-687-3548.

If you would still like to receive a printed utility bill, bills will be mailed to your address on file when they become available.

How Can I Pay My Bill?

Currently at this time, Lake Chelan Reclamation District accepts the following methods of payment:

Unfortunately, here at our office we are unable to run your Debit Card or a Credit Card. If you wish to make a payment using a credit card, you may do so by creating an account (REGISTER HERE) on our website and follow the prompts.  

 

Online Account Access

LCRD is proud to offer Online Account Access.  Enroll HERE and enjoy the following benefits:

  • Paperless
  • Notification via email
  • View current and prior bills
  • Water Consumption
  • Payment history
  • Ability to modify payment method
  • MasterCard, VISA or Discover accepted (3% Fee Applies)
Here’s what you will need to enroll in this service the first time you use it. You can find this information on the bottom portion of your bill.

    Your account number
    Your name exactly as it appears on your bill
    Current email address

If you have any questions or comments, call (509) 687-3548 Monday through Friday 8:00 a.m. to 4:30 p.m. or email jcollins@lcrd.org.

Any payments made after 3:00 p.m. will be applied to your account the following business day. If your account is past due or scheduled to be disconnected, please call the office after making a payment at (509) 687-3548, to let us know
 
Delinquent Procedures
The Lake Chelan Reclamation District disconnects water for non-payment one (1) time per billing cycle. You will be mailed  two (2) billing statements before disconnection of water service. The second (2nd) billing statement is a friendly reminder and states the delinquent amount due and due date. This allows customers approximately 40-45 days, from the original bill date to make payments before their account becomes subject to disconnection. All delinquent payments must be received before the designated due date indicated on the Friendly Reminder. Service charges for delinquent accounts are as follows: Fifteen dollars ($15) or 1% (whichever is greater) will be assessed as a late fee if not paid and received by the District Office by 4 p.m.

Turn-off day is the second Wednesday of every other month.   A list of the delinquent accounts is generated by the Billing Clerk.  The list is given to the Meter Readers to create a route for disconnection of water services. The Meter Readers disconnect the water services to all residents on the list. Accounts are updated as payments are received. Only upon payment of the full delinquent balance will the Meter Readers reinstate water services for accounts that have been turned off delinquent. Payments cannot be accepted in the field by the Meter Reader, nor can they negotiate payment options with you.

NOTE:
The service charge for all water turn-offs shall be thirty dollars ($30).  Once balance has been paid in full and services wish to be resumed,  a water turn-on between the hours of 8 a.m. and 4 p.m. is subject to an additional thirty dollar ($30) fee.  If you wish to have the water turned on during non-business hours or on a weekend (not a normal working day (Mon-Fri 8 a.m.- 4 p.m.), the fee shall be ninety dollars ($90). Therefore, if you make a payment after 4:00 pm on turn-off day and you would like to have your services restored there is an additional service charge of $90.00. If you wish to avoid the additional charge, services can be restored first thing the following business day at the cost of thirty ($30). If your water services have been disconnected for non-payment, DO NOT cut the padlock to reactivate your own water services. This is considered an illegal turn-on. Meters found turned on illegally are removed until the total account balance and any additional fees and damages are paid.

For More Information - Call (509)687-3548